Last updated: 19-04-2019
Code of Good Practices
Our mission is to empower people to experience the world, by offering the world's best places to stay and greatest places and attractions to visit in the most convenient way. In order to achieve this goal, we will live up to the following good practices:
These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email, or by telephone. By accessing, browsing, and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the "Platform") and/or by completing a reservation, you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below (including the privacy statement).
These pages, the content, and infrastructure of these pages and the online reservation service (including the facilitation of payment service) provided by us on these pages and through the website are owned, operated, and provided by Airtrotter B.V. and are provided for your personal, non-commercial (B2C) use only, subject to the terms and conditions set out below.
"Airtrotter.com," "us," "we," or "our" means Airtrotter B.V., a Dutch company incorporated under the laws of the Netherlands, and having its registered address at Staalmeesterstraat 2, 2613 MV, Delft, the Netherlands (visitors address: Poortweg 4, 2612 PA. Delft, the Netherlands).
"Platform" means the (mobile) website and app on which the Trip Service is made available owned, controlled, managed, maintained, and/or hosted by Airtrotter.com.
"Trip" means the various different travel products and services that can be combined; ordered, acquired, purchased, bought, paid, rented, provided, reserved or consummated by you from the Trip Provider.
"Trip Provider" means Airtrotter.com; combining multiple partner websites; the professional provider of accommodations by Booking.com (e.g. hotel, motel, apartment, bed & breakfast), attractions by Viator.com (e.g. (theme) parks, museums, sightseeing tours), transportation provider by Rome2Rio and Kiwi.com (e.g. flights, car rentals, cruises, rail, airport rides, bus tours, transfers), tour operators, travel insurances, and any other travel or related product or service as from time to time available for Trip Reservation on the Platform (whether B2B or B2C).
“Partners” means our various partners which we integrate into our system. We use their API or xml files to show the correct information our End User asked for. A selection of our partners are: Kiwi.com (flights), Rome2Rio.com (transportation), Booking.com (hotels), Viator.com (activities & excursions), Google Places (sights, restaurants, etc.), Google Maps (information), Wikipedia (information).
"Trip Service" means the online purchase, order, (facilitated) payment, or reservation service as offered or enabled by Airtrotter.com in respect to various products and services as from time to time made available by Trip Providers on the Platform.
"Trip Reservation" means the order, purchase, payment, booking, or reservation of a Trip, done by one of our partners website.
Scope & Nature of Our Service
Through the Platform, we (Airtrotter B.V. and its affiliate (distribution) partners) provide an online platform through which Trip Providers—in their professional conduct of business (i.e. B2C or B2B)—can advertise, market, sell, promote, and/or offer (as applicable) their products and service for order, purchase, reservation, hire, and through which relevant visitors of the Platform can discover, search, compare, and make an order, reservation, purchase, or payment (i.e. the Trip Service). By using or utilizing the Trip Service (e.g. by making a Trip Reservation through the Trip Service), you enter into a direct (legally binding) contractual relationship with the Trip Provider with which you make a reservation or purchase a product or service (as applicable). From the point at which you make your Trip Reservation, we act solely as an intermediary between you and the Trip Provider, transmitting the relevant details of your Trip Reservation to the relevant Trip Provider(s) and sending you a confirmation email for and on behalf of the Trip Provider. Airtrotter.com does not (re)sell, rent out, offer any (travel) product or service.
When rendering our Trip Service, the information that we disclose is based on the information provided to us by Trip Providers. As such, the Trip Providers that market and promote their Trip on the Platform are given access to our systems and Extranet through which they are fully responsible for updating all rates/fees/prices, availability, policies and conditions, and other relevant information which is displayed on our Platform. Although we will use reasonable skill and care in performing our Trip Service, we will not verify if, and cannot guarantee that all information is accurate, complete, or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade, or maintenance of our Platform or otherwise), inaccurate, misleading, or untrue information or non-delivery of information. Each Trip Provider remains responsible at all times for the accuracy, completeness, and correctness of the (descriptive) information (including the rates/fees/prices, policies and conditions, and availability) displayed on our Platform. Our Platform does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification, or (star) rating of any Trip Provider (or its facilities, venue, vehicles, (main or ancillary) products or services) made available.
Our Trip Service is made available for personal and non-commercial use only. Therefore, you are not allowed to resell, deep link, use, copy, monitor (e.g. spider, scrape), display, download, or reproduce any content or information, software, reservations, tickets, products, or services available on our Platform for any commercial or competitive activity or purpose.
Prices, Deeplinks & Commission
The prices as offered by the Trip Providers on our Platform are highly competitive. All prices for your Trip are displayed including VAT/sales tax and all other taxes (subject to change of such taxes) and fees, unless stated differently on our Platform or the confirmation email/ticket. All prices are provided by our partners (Booking.com, Kiwi.com, Viator.com, Rome2Rio.com, SunnyCars.com). We show prices per person and as a total trip price. Applicable fees and taxes (including tourist/city tax) may be charged by the Trip Provider in the event of a no-show or cancellation, depends on our partners policy’s.
Rates are not always accurate provided by our partners API. During trip reservation at one of our partners websites you may see a different price. These rates made available by our Trip Providers may carry special restrictions and conditions, for example non-cancelable and non-refundable. Check the relevant product, service, and reservation conditions and details thoroughly for any such conditions prior to making your reservation.
Actual rates may vary.
Obvious errors and mistakes (including misprints) are not binding.
All special offers and promotions are marked as such. If they are not labeled as such, you cannot derive any rights in the event of obvious errors or mistakes.
As soon as you are finished with your travel plan, you are able to book the chosen segments from your itinerary at our Partners platforms. We provide a deeplink with the chosen information which forwards you to their website. We are not liable if wrong information (i.e. dates, persons) are entered due to a personal or technical error.
After a booking has been completed, we will receive an affiliate commission from our partner. Our committee will be part of the committee that our partner receives. Percentages differ per partner.
Privacy and Cookies
Airtrotter.com respects your privacy. Please take a look at our Privacy and Cookies for further information.
Free of charge for consumers, only Trip Providers pay!
Our service is free of charge and always will be!
We provide trip planning for everybody, see your total trip price based on the systems of our partners. We will not charge you for our Trip Service or add any additional (reservation) fees to the rate. You will pay the Trip Provider the relevant amount as indicated in the Trip Reservation (plus—insofar not included in the price—relevant applicable taxes, levies, and fees (if applicable)).
Trip Providers pay a commission (being a small percentage of the product price (e.g. room price, flight, activity)) to Airtrotter.com after the end user has consummated the service or product of the Trip Provider (e.g. after the guest has stayed at (and paid) the accommodations).
Trip Providers can improve their ranking by increasing their commission (Visibility Booster). The use of the Visibility Booster (by increasing the commission in return for a better position in the ranking) is at each Trip Provider's discretion and may be used from time to time and product to product offered. The algorithm of the ranking will take an increase in commission into account when determining the Default Ranking. Preferred partners pay a higher commission in return for a better position in the ranking. We depend on the systems of our partners and have no influence on (in example) the hotels that come forward from the API they offer.
Only Trip Providers / Partners which have a commercial relationship with Airtrotter.com (through an agreement) will be made available on Platform (for their B2B and/or B2C promotion of their product). Airtrotter.com is not an open platform (like Amazon or eBay) where end users can make their product available (no C2C platform); Airtrotter.com does not allow non-professional parties to offer or sell their products on or through Airtrotter.com.
End-users create Trips which can be copied by other users, user-generated-content. These user-generated-content cannot be sold/offer on or through Airtrotter.com unless otherwise stated or agreed between end-user and Airtrotter.com.
Credit Card or Bank Transfer
If applicable and available, certain Trip Providers offer the opportunity for Trip Reservations to be paid (wholly or partly and as required under the payment policy of the Trip Provider) to the Trip Provider during the Trip Reservation process, by means of secure online payment (all to the extent offered and supported by your bank). For certain products and services, Airtrotter.com does not facilitates the payment of the relevant product or service but redirects you to our partners website. On our partners websites (i.e. Kiwi.com, Booking.com, Viator.com) the payment of the chosen segment can be completed.
Conditions of Trip Provides / Partners
By making a Trip Reservation with a Trip Provider, you accept and agree the conditions of the policy of that particular Trip Provider / Partner and to any additional (delivery) terms and conditions of the Trip Provider that may apply to your Trip (including the fine print of the Trip Provider made available on our Platform and the relevant house rules of the Trip Provider), including for services rendered and/or products offered by the Trip Provider.
The relevant (delivery/purchase/use/carrier) terms and conditions of an Trip Provider can be obtained with the relevant Trip Provider. The general cancellation and no-show policy of each Trip Provider is made available on our Partners Platform on the Trip Provider information pages, during the reservation procedure and in the confirmation email or ticket (if applicable). Note that certain rates, fees, or special offers are not eligible for cancellation, refund, or change (see our partners policy). Applicable city/tourist tax may still be charged by the Trip Provider in the event of a no-show or charged cancellation. Check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. Note that a Trip Reservation which requires down payment or (wholly or partly) prepayment may be canceled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date in accordance with the relevant payment policy of the Trip Provider and the reservation. Cancellation and prepayment policies may vary per segment, product, or service of each Trip.
Carefully read The Fine Print (below the Trip types or at the bottom of each Trip Provider page on our Partners Platform – i.e. Booking.com) and important information in your reservation confirmation for additional policies as may be applied by the Trip Provider (e.g. in respect of age requirement, security deposit, non-cancellation/additional supplements for group bookings, extra beds/no free breakfast, pets/cards accepted). Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account, and you will not be entitled to any refund of any (non-refundable) prepaid amount unless the Trip Provider agrees or allows otherwise under its (pre)payment and cancellation policy.
If you want to review, adjust, or cancel your Trip Reservation, revert to the confirmation email and follow the instructions therein. Note that you may be charged for your cancellation in accordance with the Trip Provider's cancellation, (pre)payment and no-show policy, or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation, and remember to make further payments on time as may be required for the relevant reservation (Partners policy apply).
If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with the Trip Provider on our partners website so they know when to expect you to avoid cancellation of your Trip (Reservation) or charge of the no-show fee. Partners customer service department can help you if needed with informing the Trip Provider. Airtrotter.com does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by any Trip Provider.
(Further) Correspondence and Communication
By completing a Trip Reservation, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your Trip (Reservation) and destination, and (ii) an email which we may send to you promptly after your stay inviting you to complete our guest review form. See our privacy and cookies policy for more information about how we may contact you. Airtrotter.com disclaims any liability or responsibility for any communication by or with users, and/or the Trip Provider (Partners platform) on or through its platform. You cannot derive any rights from any request to, or communication with the Trip Provider or (any form of) acknowledgement of receipt of any communication or request. Airtrotter.com cannot guarantee that any request or communication will be (duly and timely) received/read by, complied with, executed, or accepted by the Trip Provider (Partners Platform).
In order to duly complete and secure your Trip Reservation, you need to use your correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address, or inaccurate or wrong (mobile) phone number or credit card number.
Any claim or complaint against Airtrotter.com or in respect to the Trip Service must be promptly submitted, but in any event within 30 days after the scheduled day of consummation of the product or service (e.g. check out date). Any claim or complaint that is submitted after the 30 days period may be rejected, and the claimant will forfeit the right to any (damage or cost) compensation by one of our partners.
Due to the continuous update and adjustments of rates and availability, we strongly suggest to make screenshots when making a reservation to support your position (if needed).
The default setting of the ranking of Suppliers on our Platform is provided by the API’s of our different partners (Booking.com, Kiwi.com, Rome2Rio.com, Viator.com, Google Places, Sunnycars). Note that the Default Ranking is created through a complex ever-changing and evolving system (algorithm) that considers a multitude of criteria in order to match searchers and accommodations in an optimal way. The actual ranking will be different for each customer and for each search as there are many criteria included, for example the popularity of an accommodation premise among our visitors (e.g. guest reviews), customer service history (including the number and type of guest complaints), certain booking-related data (e.g. number of bookings, cancellations, conversion rate, overbookings, availability, etc.) and the (past) browsing activities of a visitor. On-time payment of commission by accommodations and the commission percentage are also included in the algorithm of the Default Ranking. Note that for convenience we also offer other ways to rank Suppliers. A customer can choose to rank, for example, accommodations on the basis of lowest price first, review scores, accommodation stars (etc.). A customer thus has full control on the presentation of the search results.
In certain cities and regions, our partners operates a preferred partnership program, allowing certain Trip Providers that meet and maintain the preferred program terms to be listed ahead of the rest of the Trip Providers in the default “Recommended” ranking for the relevant city/region. In return for this high ranking, the preferred Trip Provider pays a higher commission. Only Trip Providers that meet and maintain certain qualification criteria can be listed as preferred.
The stars used for non-hotel accommodations (e.g. bed & breakfasts) do not correspond to the star ranking system as may be applicable to hotel accommodations.
Only customers who have stayed at the Accommodation will be invited by our partner to comment on their stay at the relevant accommodations and to provide a score for certain aspects of their stay.
By using our platform, you agree with our guidelines. As soon as you plan a trip on our Platform, it will be visible to the public. This trip can be copied by other users. We are not responsible for the trips that have been created by other users. We want users to get inspiration from other users with regard to their travel needs.